While we hope you fall in love with your Loving & Loyal bag, we understand if you need to
make a return. We offer a 30-day return policy for all new, unused products in their original packaging and condition.

Our Lifetime Guarantee ensures that your satisfaction is our priority. If you encounter any
defects in workmanship or materials with your bag, we've got you covered.

Once we verify your purchase and confirm that the issue falls within our
warranty, we'll provide you with a store credit equivalent to the bags purchase price. This credit allows
you to choose a replacement that meets your needs. Please note that any associated taxes and shipping
expenses are your responsibility.
Unfortunately, we are unable to accommodate guarantee claims for items acquired second-hand. We
sincerely appreciate your understanding and support.

While our Lifetime Guarantee provides coverage for workmanship and materials
on your product, it does not cover wear and tear on a well-loved item. However, rest assured that with
our Lifetime Guarantee, we remain dedicated to delivering exceptional customer service and prioritizing
our customers' needs above all else.